When a respondent enters text, the tool:
Analyzes each word and normalizes the text (lower case, deletion of punctuation...).
Count the frequency of appearance of terms.
Automatically filter certain elements (stopwords, words too short, irrelevant characters).
Group some similar forms.
This processing ensures a readable cloud, centered on key ideas expressed by your respondents.
Here are the most common reasons:
It is one of the stopwords.
It is too short.
It rarely appears in the answers.
It was merged with another form.
It contains a spelling mistake or an unrecognized variant.
It contains an unsupported emoji, number or symbol.
You can improve the Word Cloud quality by:
asking more targeted questions,
Avoiding too general questions,
Encouraging respondents to provide detailed answers,
Can I view all words, even stopwords?
No, the stopword list is fixed and managed automatically by the algorithm.
Can I personalize excluded words?
This is not currently possible.
Can numbers or emojis appear?
No, they are automatically filtered.
Is the cloud updating automatically?
Yes, with each new response collected.
Our support team is here to support you.
Contact us via chat, email or phone at 04 67 17 96 77.