What is an "opt-in" contact and why is it important about Evalandgo?
What Does “Opt-in Contact” Mean in Evalandgo?
In Evalandgo, an “Opt-in” contact is a contact who has given their explicit consent to receive surveys by email. This consent is essential to remain compliant with the General Data Protection Regulation (GDPR) and to ensure the quality of your email campaigns.
What are the conditions for a contact to be considered “Opt-in”?
A contact is considered “Opt-in” if they meet all the following conditions:
They have given explicit consent within the last 12 months.
Their email address was not collected via a third party.
Their email address was not purchased or rented.
Good to know: Consent validity is limited to 12 months. Beyond that, new proof of consent is required.
What does the message “validity expired” mean?
In the My Contacts module, if you see a message in the Status column saying “Validity expired”, it means the contact was imported more than 12 months ago, without an updated consent.
How to update the Opt-in status of your contacts?
If you have obtained consent again from your contacts, you can update their status in two ways:
Method 1: Manual update
- Go to the contact profile in the My Contacts module.
- Click the three dots on the right-hand side.
- Tick the box “I certify that the imported contacts are Opt-in.”
- Save.
Method 2: CSV re-import
- Prepare a CSV file with the contacts to update.
- Import it into the My Contacts module.
- Tick the box “I certify that the imported contacts are Opt-in.”
- Existing contacts will be updated automatically.
- The Opt-in validation date will also be renewed.
Important: Existing contacts will not be duplicated, but updated. Make sure to use the same email address as the unique identifier.Important: Existing contacts will not be duplicated, but updated. Make sure to use the same email address as the unique identifier.
Need Help ?
Contact our support team via chat for any questions related to GDPR or consent management.